Terms and Conditions
SUNY Plattsburgh is pleased to furnish dormitory telephone service under the following conditions:
Campus Telephone Service Installation & Costs:
Long Distance Calls: $.05 per minute
Local Calls: FREE
International Calling: Contact the Telecommunications Office for international calling rates.
Cost to Move service to another room: $88.00
Please note there is a waiting period of up to 5-10 business days for installation. Service will be terminated at the end of the academic school year, unless requested for an earlier termination date by the student. Please note that services are not prorated and are nonrefundable.
PAYMENT: Students are responsible for all charges related to their assigned Personal Billing Number (PBN). If the PBN is lost or stolen, report it immediately to the Telecommunications Office (518) 564-7975. It will then be canceled and you will be issued a new PBN. All charges will correspond to the individual student PBN not the telephone line. (Payments must be sent to Student Accounts – Kehoe 101.)
CREDIT LIMIT: A mandatory credit limit of $100.00 has been imposed on all student accounts to ensure manageability of each account. If you expect to make calls amounting to more than $100.00 a month, you may prepay the difference. This is a manual process that takes place on business days only. Therefore, please be advised that if your telephone account exceeds $100.00 on a non-business day, your account will not be disabled until the next business day.
PAYMENT DUE DATE: Payments are due IN FULL on the 15th of each month or your account will be considered delinquent. Failure to pay will result in your PBN service being disconnected on or around the 21st of the month without further notice.
BILLING: All telephone bills will be furnished in complete detail online. Telephone bills are produced on or around the 21st of each month. The full calling detail is available on the worldwide web using our Telweb online service. To use this system, students should visit https://pinnacleweb.plattsburgh.edu and logon using your campus email username and password. Hard copies of telephone bills will be made available upon request.
NON-PAYMENT: Any account unpaid by the due date will result in the disconnection of the PBN with the responsible student being placed on the University Outstanding Obligations List – thereby resulting in further administrative restrictions/actions.
EQUIPMENT: The telephone jack is considered part of the contents of each room. If a phone jack is damaged to the extent that it is unusable, the occupants of that room will be billed and charged an equal portion of the replacement cost.
RETURNED CHECKS: A bank returned check fee must be paid directly to Student Accounts for all returned checks and the defaulted billing amount will, subsequently, be reapplied to the individual’s PBN account as an outstanding balance. Personal Checks will no longer be accepted.
DISCONTINUING PBN SERVICE: Students who wish to disable their PBN service must notify the Telecommunications Office in writing. FAILURE TO NOTIFY THE TELECOMMUNICATIONS OFFICE IN WRITING RESULTS IN CONTINUED RESPONSIBILITY.
FRAUD: Keep in mind that a PBN is similar to a charge card. Students are responsible for all charges related to their individual PBN. UNDER NO CIRCUMSTANCES SHOULD THE PBN BE GIVEN TO OR SHARED WITH ANYONE. Please remember that fraudulent use of telephone service is a misdemeanor under the penal codes of New York and is punishable by up to one-year imprisonment and/or a $1,000.00 fine. This office will prosecute anyone found guilty of abuse and/or fraudulent use of telephone services. This includes the obtaining, attempting to obtain, or assisting another to obtain long distance or message unit telecommunications services by rearranging, tampering with, or making connection with any facilities of the telephone service, including wiring, with intent to avoid payment of regular charge for services.
PBN FRAUD: If you believe your PBN has been fraudulently accessed, please use the following guidelines to rectify the matter as quickly as possible: 1) Report to the Telecommunications Office, with photo ID and request a PBN change. 2) Go directly to University Police to report the incident. Please keep in mind that regardless of the circumstances you are responsible for all charges incurred on your PBN.
REFUND CHECKS:Checks will not be issued for credit balances under $5.01.