Frequently Asked Questions about Cardinal Cloud at SUNY Plattsburgh

Will my email address change?
No, email addresses will not change - will still be your primary email address.

Will my alias still work?
Yes, all current email aliases will not change (i.e. will still work as it did before.

Will mailing lists (i.e. class lists, major lists, building lists and other campus distributions) remain the same?
Yes, none of that will change.

Where will I go to access my email?
The new webmail page is located at However, eventually the old webmail page will be used as a landing page to direct folks and to new webmail login page. After all accounts are moved both and will provide direct web access to your email.

What do I use to login?
On our login page you will user your standard NetID (username) and password. However, on Google's apps or service pages you must include the full email address, and your current password.

Will marketing ads appear in the school\'s Gmail interface?
No, the education bundle allows us to turn off Google Ads'.

Will my old email be moved over to the new gmail system?
Yes, we will move your email for you using the migration tool found on this site, this keeps your folder structure intact. The process is fully automated, but if you have local folders there may be some manual steps. We are following up with all our users that currently use an email client so we can make sure local folders and calendars get migrated.

In addition to email, what other features are included in the Google education suite?
The educational suite/core bundle of services include Gmail, Calendar, Groups, Sites, Drive, Mobile Sync & Talk. We realize Google provides additional features for free personal accounts, some of these may be turned on in the future.

How much Email and Google Drive space am I allocated?
Each user gets 30GB of combined storage space for Gmail & Drive. We previously only had 250MB of combined storage on our existing email and file storage solution. In case you were wondering, that\'s 120 time more storage!

Am I restricted on how many emails I can send per day through the Gmail web interface?
Yes, you can send up to 2000 messages per day via the web interface. But, power users that mail merge or send large quantities to students may exceed the 2000 daily limit, in such cases they will be able to connect a client directly to our authenticated SMTP server to bypass the limit.

When I graduate can I keep my email account?
Graduates will maintain perpetual use email accounts - Starting Fall 2013 all graduates will keep their email account; we will provide a process by which past graduates can request an account if so desired.

Can I forward my email account?
Currently forwarding for all accounts has been turned off. In the near future, student and alumni accounts may be allowed to forward off to an external email service.

Does it allow POP/IMAP email access?
Yes, you will be able to connect via POP or IMAP with most email clients. POP is turned off by default for various reasons, mainly because it takes the messages off the server which is usually undesirable. However, if you know what you are doing, you are welcome to change the settings in your webmail to turn on POP access.

Can I access some sort of Global Address Book of all campus users inside Gmail?
Yes, you will be able to quickly search for anyone that has a campus email account, including alumni and students. However, If someone has a confidentiality flag set in banner, they will not be displayed in the directory.

Does Google Calendar Work with a Doodle poll?
Yes, you can link you calendar in a Doodle to show available/free or busy times.

Contact Information

For more information about technology at SUNY Plattsburgh, please contact:

Computing Systems and Desktop Support  - Helpdesk
Phone: (518) 564-4433 / toll-free 1-800-787-8773

Regular Semester Hours
8:00am - 4:30pm

Summer Hours
8:00am - 4:00pm