Helpdesk and ResNet Services at SUNY Plattsburgh

We're Here to Help

The Helpdesk is the place to call when you don't know whom to call. If we can't meet your needs, we'll do our best to refer you to someone who can. Our staff of professionals and student technicians will assist you with the technical issues you encounter. Services include...

  • Triage. Sometimes knowing what is wrong is half the battle. Triage is what we do best - figuring out what the problem is, who should handle it, and when it will get fixed.
  • Configuration. We can tune your system and software so they work well together and allow you to work well with them.
  • Repairs. Our technicians are certified for most vendors on campus and for some that are not used on campus.
  • Special Programs, such as our Cardinal Computer Care Services (for students and for faculty/staff) and Residential Networking (ResNet) program.

Location

The Helpdesk is centrally located on the first floor of Feinberg Library (building map / campus map). We can be reached by phone at (518) 564-4433. Service is offered in person at the desk, over the phone, or at the deskside (by appointment). You can also submit queries by e-mail at helpdesk@plattsburgh.edu or online by using our tracking database.

Learn more about Technology Services at SUNY Plattsburgh.

Contact Information

For more information about technology at SUNY Plattsburgh, please contact:

Helpdesk
Phone: (518) 564-4433 / toll-free 1-800-787-8773
E-mail: helpdesk@plattsburgh.edu