Technology and Helpdesk Information
Students in Queensbury (Students in Troy, see below)
How do I use the computers at SUNY Adirondack?
Use your NetID to login to “MyPlattsburgh.” From there you will click on the for banner, click on the personal menu, and then click on “My Plattsburgh Account Information.” From there you will see “Queensbury User Code” and “Queensbury Password.” This is your SUNY Adirondack student account information, used to login to the computers on the SUNY Adirondack campus. See Fig.1.
How do I use the Wi-Fi at SUNY Adirondack?
This depends on the operating system and type of hardware you use. Generally speaking, you would use your SUNY Adirondack student account information to access the wireless network with a wireless security key. More information on how to connect can be found in the branch campus office. Drop by when you're on campus.
What is Angel at SUNY Adirondack?
Angel is the online learning management system that SUNY Adirondack uses to administer online courses. This might be relevant for Plattsburgh undergraduate students who cross register for an online course with SUNY Adirondack.
How do I access Angel if I take a class via cross registration with SUNY Adirondack?
You use your SUNY Adirondack ID (not Plattsburgh). Information on how to access Angel is found here, your Queensbury Usercode is your SUNY Adirondack NetID.
Students in Troy
How do I use the computers at HVCC?
Your HVCC username and password will be mailed to you at your address on file with Plattsburgh.
How do I use the Wi-Fi at HVCC?
This depends on the operating system and type of hardware you use. Generally speaking, you would use your HVCC username and password to access the wireless network at HVCC. More information on how to connect can be found here:
http://www.hvcc.edu/its/docs/docs.html Click on the link for students, then select "personal devices" and choose your operating system.
All Students at Queensbury or Troy
Who to Contact:
For concerns, issues or help with your Plattsburgh credentials:
(Banner ID, Plattsburgh email, Plattsburgh NetID, Feinberg Library, MyPlattsburgh, Moodle, etc.)
For concerns, issues or help with SUNY Adirondack computers, printing or Wi-Fi:
Student E-Mail Policy
Plattsburgh State University of New York considers the college's e-mail system, e.g. employee's [email protected] or student's [email protected], along with the United States Postal Service, an official means of communication. The college will consider employees and students to be duly informed and in receipt of notifications and correspondences sent by an college administrator, staff, or faculty delivered to an employee's or a student's college e-mail account. It is your responsibility to check your Plattsburgh e- mail account regularly. You risk the consequences of missing important dates and information about registration, financial aid, etc. College offices will hold you responsible for all e-mail communications/notifications sent to you
Is e-mail the only form of communication there will be between College offices and students?
No, selected information will continue to be sent via regular mail. However, College offices will be using e-mail frequently as a means of communication, so it is to your benefit to check your e-mail.
What is my Email address?
Plattsburgh email is now powered by Google. From within the portal you can click on the “G” for Gmail. For the Plattsburgh community, your email address is your NetID followed by @ plattsburgh.edu. For example, the student “Jane Smith” with the NetID JSMIT001 would have an email address of [email protected]
Plattsburgh Net ID
What is a Net ID?
Your NetID is a name or username that uniquely identifies you. It is used in combination with a password, that should only be known to you, to gain access to key services. Your NetID is also the prefix to your Plattsburgh email address and the information you will use to login to the portal (my.plattsburgh.edu).
Did you know that as a student, faculty or staff member of Plattsburgh State, you have access to anti-virus software for your computer? It's true. In order to access this information and download the software using the link below, you must login with your Net ID (this is the same user name as you would use to check your email), and password.
What is Banner?
Banner is where you will find access to your personal information on file with Plattsburgh State, such as your unofficial transcript, address, phone number, email address and curriculum information. Banner is also where you will find the master schedule of classes for previous as well as up and coming semesters. Banner is incorporated within MyPlattsburgh.
How do I find my Banner ID?
Use your NetID to login to “MyPlattsburgh.” From there you will click on the for banner, click on the personal menu, and then click on “My Plattsburgh Account Information.” From there you will see your Banner ID. See Fig. 1.
For more information about SUNY Plattsburgh Branch Campus at Queensbury, please contact:
Phone: (518) 792-5425
Email: [email protected]
SUNY Plattsburgh at Queensbury
Suite 115, J. Buckley Bryan RHEC
640 Bay Road
Queensbury, NY 12804
Office Hours: Monday through Thursday 8am - 4:30pm and Friday 9am - 4:30pm
Main Campus Address:
101 Broad Street
Plattsburgh, NY 12901
Phone: (518) 564-2000