Student Concerns & Complaint Procedures
SUNY Plattsburgh makes every effort to provide the best possible experience for students and to resolve student concerns and complaints in a timely and effective manner. In the event that something is less than satisfactory, students should initially attempt to resolve concerns and complaints with the appropriate campus department or office. Specific procedures and guidance are available for the following student complaints:
- Discrimination/Harassment — for the prompt and equitable investigation and resolution of allegations of unlawful discrimination on the basis of race, color, national origin, religion, creed, age, sex, sexual orientation, disability, gender identity, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction.
- Grade Grievance — to request action when a student feels that an assigned grade is not consistent with the grading policy in the syllabus, or that the evaluation has been unjust.
- Sexual Violence — for support and assistance when an individual has experienced sexual violence, defined as a physical sexual act perpetrated against a person’s will or where a person is incapable of giving consent due to the victim/survivor’s use of drugs or alcohol or due to intellectual or other disability.
- Interpersonal Violence — for support and assistance when a reporting individual has experienced a situation when one person uses power and control over another through physical, sexual, or emotional threats or actions, economic control, isolation, or other kinds of coercive behavior. This includes: domestic violence, dating violence, relationship violence, spousal abuse, or battering, stalking.
Other Institutional Concerns and Complaints
For assistance with other concerns and complaints related to the institution that have not been resolved through other means, a student may contact the following:
For concerns and complaints about student life and the campus experience
For concerns and complaints related to the academic mission of the campus
For concerns and complaints related to discrimination, harassment, sexual violence or interpersonal violence
If a student is unable to resolve a complaint at the campus level or believes that the campus has not properly addressed the concern, one of the following agencies may be contacted:
Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West
Philadelphia, PA 19104
Phone: (267) 284-5000
Email: email@example.com Spanish: firstname.lastname@example.org
New York State residents who are unable to resolve the concern or complaint at the campus level or believe that the campus has not properly addressed the concern may contact:
The State University of New York System Administration, Provost’s Office
State University Plaza, 335 Broadway
Albany, NY 12246
Postsecondary Complaint Registry
New York State Education Department
Office of College and University Evaluation
Mezzanine 5 North
Albany, New York 12230
Non-New York State residents who are unable to resolve a complaint at the campus level or believe that the campus has not properly addressed the concern may work with an agency in their home state to have their complaint addressed. The State Higher Education Executive Officers (SHEEO) provides state contact information and additional resources related to state authorization of distance education at http://www.sheeo.org/sheeo_surveys/. Students should contact the agency listed in their home state if they seek further assistance.
Office of the Vice President for Student Affairs
101 Broad St.
Plattsburgh, NY 12901
Office: Kehoe 606
Phone: (518) 564-2280
Office of the Provost and Vice President for Academic AffairsSUNY Plattsburgh
101 Broad Street
Plattsburgh, NY 12901
Office: Kehoe 802
Phone: (518) 564-5402