Computer Classroom/Lab Policies

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Trouble-Reporting Procedures for Computer Labs and Classrooms

We rely on your assistance in keeping our facilities clean and running smoothly.

To that end, we ask that you follow the procedures outlined below and report any malfunctions or problems you discover with our facilities.

Non-Urgent Problems

You can continue your class in spite of the hardware/software failure.

Take advantage of our easy to use Trouble Report icon. This icon is on the desktop of every teaching station in every computer and smart classroom.

  • Simply double click the icon and select the room from the drop down list (e.g., Redcay 109).
  • In the next box, enter the number of the machine that is not working (e.g.,14H). The number of each machine is located on both the CPU and the monitor. If the problem is with the teaching station, type TS instead of a number.
  • In the next box, type in the most detailed description of the problem as possible. For instance, "disk drive does not seem to read disks, tried three different disks," or "machine cannot print to the laser, gets an error saying printer not available." The problem description does not need to be long or elaborate; just include the information you feel is pertinent.

Urgent Problems

Hardware/software your class depends upon fails to work properly.

We have installed phones in all of the computer and smart classrooms for your convenience. If there is an emergency (for example, you cannot continue your class) please dial our emergency contact number (x2230). This number is on a label on each phone. Please call from the room rather than your office. We have students answering this line from 8 am to 11 pm during the semester. These students know how to contact technicians immediately and get them to the room so your class can continue. Technicians are available from 8 am-9 pm.


If you have questions about getting additional resources in the classroom, have difficulty with hardware/software, or other concerns about the teaching facility, feel free to contact us: [email protected]

Contact Information

For more information, please contact:

Alyssa Drowlette, Classroom and Lab Support
SUNY Plattsburgh
101 Broad St., Plattsburgh, NY 12901
Phone: (518) 564-5197
E-mail: [email protected]

Carol Bleaux, Coordinator, Classroom and Customer Support Services
SUNY Plattsburgh
101 Broad St., Plattsburgh, NY 12901
Phone: (518) 564-2434
E-mail: [email protected]