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Frequently Asked Questions about Cardinal Cloud at SUNY Plattsburgh

How do I access my email?
The email page is located at http://email.plattsburgh.edu.

What do I use to login?
Use your standard NetID (username) and password. On Google's apps or service pages you must include the full email address ([email protected]) and your password.

Will marketing ads appear in the school's Gmail interface?
No, the education bundle allows us to turn off Google Ads.

In addition to email, what other features are included in the Google education suite?
The educational suite/core bundle of services include Gmail, Calendar, Groups, Sites, Drive, Mobile Sync & Hangouts (previous called Talk). We realize Google provides additional features for free personal accounts, some of these may be turned on in the future.

How much Email and Google Drive space am I allocated?
Each user gets unlimited combined storage space for Gmail & Drive.

Am I restricted on how many emails I can send per day through the Gmail web interface?
Yes, you can send up to 2000 messages per day via the web interface. But, power users that mail merge or send large quantities to students may exceed the 2000 daily limit, in such cases they will be able to connect a client directly to our authenticated SMTP server to bypass the limit.

When I graduate can I keep my email account?
Graduates and retirees will maintain perpetual use email accounts. If you graduated before Fall 2013 you obtain a new Cardinal Cloud account (including unlimited email and drive) by creating a request at the URL https://password.plattsburgh.edu/getcloud/

Can I forward my email account?
Currently forwarding for faculty/staff accounts has been turned off due to FERPA and HIPAA regulations. Student and alumni accounts are allowed to forward off to an external email service if they choose.

Does it allow POP/IMAP email access?
Yes, you will be able to connect via POP or IMAP with most email clients. POP is turned off by default for various reasons, mainly because it takes the messages off the server which is usually undesirable. However, if you know what you are doing, you are welcome to change the settings in your email interface to turn on POP access.

Can I access some sort of Global Address Book of all campus users inside Gmail?
Yes, you will be able to quickly search for anyone that has a campus email account, including alumni and students. However, If someone has a confidentiality flag set in banner, they will not be displayed in the directory.

Does Google Calendar Work with a Doodle poll?
Yes, you can link you calendar in a Doodle to show available/free or busy times.

Contact Information

For more information about technology at SUNY Plattsburgh, please contact:

Computing Systems and Desktop Support — Helpdesk
Phone: (518) 564-4433
Toll-Free Phone: 1-800-787-8773
Email: [email protected]

Regular Semester Hours
8 a.m.–4:30 p.m.

Summer Hours
8 a.m.–4 p.m.