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Getting Started with Cardinal Cloud Hangouts

How do I try out Google Hangouts chat?

  1. Open your mail at email.plattsburgh.edu.
  2. Follow the directions in "Opt in from Google Talk" listed below - you only need to do this once.
  3. Gmail will refresh, and you'll be able to start using Hangouts.
  4. [Optional] Download the Chrome extension to chat on your desktop.
  5. [Optional] Download the app for Android or iOS if you'd like to access Hangouts on your mobile device or tablet.

Opt in from Google Talk

Because our campus was using Google Talk, each user must manually opt in to Hangouts chat:

  1. Click your profile photo at the top of your Chat list.
  2. Click Try the new Hangouts.
  3. Your chat will refresh, and you'll see pictures next to people's names instead of just circles.

How do I try out Google Hangouts video calls?

Hangouts video calls are already enabled. To get started:

  1. Open Hangouts in Cardinal Cloud Email.
  2. Gmail: Click on the Hangouts icon in the bottom-left corner of the Gmail window.
  3. Select a person from the Hangouts list. Or click the search button and type a name or email address. When you find the person you want, click their name.
    • If you want to start a group video call, check the boxes in front of multiple people's names and click the video icon to start a video call.
  4. Click the video call button.

Visit Start a video call for more information.

Contact Information

For more information about technology at SUNY Plattsburgh, please contact:

Computing Systems and Desktop Support — Helpdesk
Phone: (518) 564-4433
Toll-Free Phone: 1-800-787-8773
Email: [email protected]

Regular Semester Hours
8 a.m.–4:30 p.m.

Summer Hours
8 a.m.–4 p.m.