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How can I get help?

If you need help using the new Cardinal Cloud system then we recommend you sign up for a workshop with the Instructional Technology department. You can see a list of workshops available and sign up for them on the Instructional Technology Workshops page of the SUNY Plattsburgh website. Look for a link in the near future under "Instructional Technology Workshops" in the left pane that will be titled "Cardinal Cloud" to find Cardinal Cloud related workshops.

Note: Instructional Technology will be gearing workshops toward individuals who have already gone through the migration process to Cardinal Cloud. If you have not yet gone through the migration process, please do not sign up for any workshops until you have.

I have a technical problem, where can I get help for that?

If you have a technical problem that can't be easily solved through the knowledge gained from one of the workshops offered by Instruction Technology then you may need to contact the helpdesk. Our staff is prepared to help you with any technical problems you may be having along the way.

During the semester we are open for walk-ins Monday through Friday from 8:00am to 4:30pm. Additionally, during the semester our Helpdesk Satellite is open from 4:30pm to 8:00pm in the Computer Lab. We offer basic service and can answer questions. Phones are operable during this time.

We can be reached by phone at (518) 564-4433 or simply at 4433 from any campus telephone.

Contact Information

For more information about technology at SUNY Plattsburgh, please contact:

Computing Systems and Desktop Support — Helpdesk
Phone: (518) 564-4433
Toll-Free Phone: 1-800-787-8773
Email: helpdesk@plattsburgh.edu

Regular Semester Hours
8 a.m.–4:30 p.m.

Summer Hours
8 a.m.–4 p.m.