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eduroam at SUNY Plattsburgh

Worldwide wireless connections to our campus network

Eduroam is the secure - and free - worldwide roaming wireless access service developed for the international research and education community.

Eduroam allows students, faculty, staff, and visitors from other participating institutions to connect securely to the Internet when visiting other participating institutions. SUNY Plattsburgh campus members can securely use their existing campus login credentials to access wireless internet service at ANY campus that supports or is a member of eduroam.

Who can use eduroam?

Any active faculty, staff, or student may use the service. Active faculty or staff are those listed as active by campus Human Resource Services. Active students are those that are enrolled in a course for the current or future semesters.

Get started

  1. On your Internet-enabled device, open the WiFi settings. In the list of available networks, select the eduroam signal.
  2. Enter your username and password at the prompt:
    •    For username, enter your full campus email address (your NetID along with "@plattsburgh.edu")
    •    For password, enter your campus password (the same password you use to login to campus email, MyPlattsburgh, and Cardinal Cloud Google Apps).
  3. Confirm your access. We recommend that you confirm connectivity to the eduroam wireless signal here at SUNY Plattsburgh BEFORE visiting another participating institution. Once you are done testing the eduroam connection, switch back and stay connected to the “SUNY-Plattsburgh” wireless network while your still on campus; this network provides better performance.

You may be prompted to accept a security certificate the first time you use eduroam. Accept the security certificate to connect to the eduroam network.

Once your device is successfully configured and connected to the eduroam wireless network at SUNY Plattsburgh, it should connect automatically when you select the eduroam wireless signal at participating institutions.

Where is eduroam?

The eduroam service can be found at multiple universities in the United States, as well as abroad.

Connection problems?

If your device fails to connect automatically, you may need to enter configuration settings based on the operating system or device being used. Follow these steps to configure your device.

  • NOTE:When competing configuration steps, you will need to select the “eduroam” wireless network, not the “SUNY-Plattsburgh” network. 
  • In addition, when asked to enter login username and password, you MUST enter the username as your full campus email address (your NetID with "@plattsburgh.edu").
  • Instructions are provided for popular operating systems and mobile devices to assist with configuring your equipment. Some laptops or mobile devices may not be able to connect and use the campus wireless network.

Getting support

For further campus assistance with configuring eduroam on college-owned equipment, please contact the Helpdesk (t. 564-4433 or helpdesk@plattsburgh.edu) prior to traveling off-campus with your mobile device.

If you experience difficulty using eduroam while visiting another participating institution, you may be directed to contact your home institution for assistance.

A few notes of caution

Because eduroam is a well known service, it is possible that a malicious actor could create a fake wireless access point designed to steal your credentials. In most cases your mobile device should be able to tell the difference between this fake access point and the real one, and only connect to the real service, However, this protection may not work in all circumstances. 

We recommend that you do not configure your laptop or smartphone to connect automatically to the eduroam service. Instead, manually activate the connection in verified locations where you intend to use it.

Also, be aware that use of the eduroam service on networks other than SUNY Plattsburgh’s is subject to the security policies and practices in place at the host institution. Those policies may differ significantly from ours.

Finally, be sure to exercise caution when using the service when accessing or transmitting sensitive information.

Contact Information

For more information about technology at SUNY Plattsburgh, please contact:

Helpdesk
Phone: (518) 564-4433 / toll-free 1-800-787-8773
Email: helpdesk@plattsburgh.edu