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Cardinal Computer Care Services for Faculty and Staff

Professional computer support for faculty and staff

This service provides low-cost, flexible, and comprehensive computer services for computer equipment owned by faculty and staff.

One fee for unlimited access

The program allows active faculty and staff to pay a one-time fee per semester or per academic year in order to receive unlimited access to Helpdesk services for a personal computer. You then get the same quality service already provided for your college-owned equipment.

The program provides a "one-stop-shop" service for all computer-repair needs. Here's what you get:

  • Warranty hardware replacement for Apple, Dell and some HP products
  • Operating system reloads
  • Virus and Spyware Removal
  • Laptop repair and troubleshooting
  • Hardware troubleshooting, repair and installation
  • Wireless configuration
  • Unlimited phone support
  • Best-effort printer support
  • Data backup and recovery
  • Access to our loaner laptop program
  • No extra charge for labor

Sign-up today, as enrollment is limited. Here are the steps:

  1. Start by logging-in to the MyPlattsburgh portal with your campus NetID and password.
  2. Click the Employee Services tab.
  3. On the right, under Employee Online Services, click Cardinal Computer Care to enter our secure online payment system. You'll be asked to select your enrollment type (one semester or a full year) and to enter your personal computer make and model. Enrollment is good for one computer; however, if you have additional computers you would like us to work on, we will make every effort to accommodate you.

Contact Information

For more information about technology at SUNY Plattsburgh, please contact:

Computing Systems and Desktop Support — Helpdesk
Phone: (518) 564-4433
Toll-Free Phone: 1-800-787-8773

Regular Semester Hours
8 a.m.–4:30 p.m.

Summer Hours
8 a.m.–4 p.m.